Section outline

    • Better understanding of customers’ willingness and motivations to choose more sustainable delivery and return options, possibly including also social sustainability (e.g. adequate working conditions for drivers/delivery personnel).
    • Retailers and logistics operators support relevant processes by providing information on the implications of delivery solutions.
    • Consumers are aware and committed in using delivery and return strategies to reduce emissions and traffic congestion.
    • Information on environmental footprint of deliveries and returns are provided transparently and in an understandable way by the retailers (in collaboration with logistics operators and transport system providers) to consumers.
    • A wider range of zero-emission delivery and return options and related incentive schemes (at least comparable to the existing ones e.g. in terms of price and convenience) are co-designed with customers and proposed by retailers, incentivised by customers’ growing demand for greener choices and cities’ regulations.
    • At least 50% of the delivery and return options/processes adopted by the retailers and logistics operators involved in the action and available to their customers are zeroemissions.
    • Better understanding of local authorities’ ability to influence greener choices of delivery and return options by consumers.
    • Recommendations proposed to local authorities and the EU on the impact of relevant policy levers and possible regulations to influence greener choices of delivery and return options.